Clients satisfaits

Les paragraphes suivants contiennent des temoignages de certains participants à notre programme. Pour demeurer authentiques, les passages sont présentés dans la langue originale utilisée par le participant.

Gary Charles, VP Operations, MSB Montreal
During the first few months of 1999, MSB was experiencing rapid growth. I was concerned that along with this increase in volume, MSB would be more prone to problems in quality and more likely to make errors during production. I decided that it would very helpful to implement a formal quality assurance program. In addition, I agreed to invest in training MSB supervisors. I hired Steve Woloz in April 1999 with the mandate to improve quality and to make my supervisors better managers. I am very happy to report that Steve was able to deliver on both counts. As a result, the employees at MSB have become much more conscientious regarding quality control. In addition, the supervisors are indeed performing with higher morale and with positive results. In conclusion, I am satisfied with the work Steve has done for MSB. I would suggest to Steve’s prospects to not hesitate in making use of his expertise.

Peter Nardelli, President, COFIL Montreal
We have recently completed an assignment with Steve Woloz Associates. The purpose of the work was to improve the managerial skills of the first line supervisors. The results of the coaching provided has been most helpful in upgrading the skills of our staff.

Robert Laroche, V.P. Manufacturing and H.R., NALPAC
Sanseam inc. is a newly formed company to sew tubular knitted panties and camisoles that began its operation in March 1999. We started our production and grew to produce between 20,000 to 25,000 garments per week for several weeks and we did not seem to be able to grow anymore. Both Steve Woloz and Mike Berman began there consulting work in early July 1999 at the rate of 7 man/day per week. When they finish their mandate at the end of September our production was 70,000 garments per week with a steady increase every week. They got involved in training, introduced a piece rate compensation system based on industrial engineering productivity measurements, and they established productivity standards for each job. They spent a great deal of time to coach our management, our sewing machines operators and our finishing employees. They were fully committed to work with our people but most of all they secured them, motivated and trained them in order to acquire speed. Steve Woloz and associates is a truly professional organization and I have no hesitation to recommend that consulting firm to any company in need of some help from outside.

David Geller, President, GHz Technologies, Montreal
Between April 3rd 2000 and June 13th 2000, Steve Woloz Associates conducted a thirty-hour coaching and training seminar for all senior and middle managers and supervisors at GHz technologies Inc. The comprehensive and pertinent content was well prepared and very well presented in both English and French, as required. Participants were provided with the tools needed to improve their performance in all aspects of employee interaction and supervision and also management techniques. Feedback from those who were fortunate to be coached and tutored by Steve Woloz was positive. Each graduate was given a binder with complete notes of the subjects that were covered and awarded a certificate of achievement on completion.

Ruben Cantos
I would like to express my appreciation for the seminar you have given us. The seminar has made me aware of the effective ways of accomplishing my responsibilities as a leader and the attributes and skills I should have as one. The seminar has taught me further that in global economy, it is essential that we work for constant improvement, not only of our strategies and techniques but also of human relationship. Should there be a succeeding course, may I suggest that we learn more of emotional side of success, those mechanisms that turn vision into action like respect, trust and valuing. My years working as a leader have taught me that putting oneself on his subordinates is the best practical way of being a competent leader.

Nilton P.
En classe de communications, j’ai appris combien il était important d’informer la personne de l’impact du problème, expliquer pourquoi ce n’était pas acceptable, et garder un compte rendu en dossier de l’entrevue que nous avons eue. Je pouvais me voir utiliser ces techniques avec Mirabel Quilting. Je leur ai répété encore et encore de ne pas mélanger les rouleaux… la prochaine fois qu’un problème se présente avec Mirabel, soyez assurés qu’ils connaîtront l’impact de leurs actions… Les notes sont très claires et seront un excellent outil de travail. J’espère que la suite du programme sera aussi intéressante…

Maxime C.
J’ai appris beaucoup dans ce cours. J’adore les moyens de communiquer… j’opterai dorénavant pour les écrits… Je retiens quand on émet--- politesse, précision, direct, réfléchi, confirmation…

Sylvie D.
Le séminaire m’a permis de m’exprimer … J’aime le fait que nous parlons tous la même langue… J’aime la petite improvisation de la première rencontre, ça ma permis de passer un message que je voulais passer depuis longtemps…

Kevin M.
Planification et organisation
Ceci est un cours qui profiterait à tous… Apprendre des tactiques et des méthodes pour améliorer ou simplifier nos habitudes de travail…

Communication
Ceci m’a été très utile, ça m’a appris à être capable d’envoyer un message à quelqu'un et m’assurer qu’il a compris…

Motivation … avec la motivation, nous pouvons créer un meilleur environnement de travail et avoir une meilleure attitude. Cela nous permet d’effectuer nos tâches avec un esprit ouvert et même de remonter notre moral…

Manny P.
Ce que j’ai appris jusqu’à maintenant… chaque jour, quand je me lève, je suis plus motivé à apprendre de nouvelles choses, à me rapprocher de mes employés, à contrôler mon langage et à répondre au gens d’une manière appropriée…

Gerry B.
À mon avis, le bénéfice le plus important… est d’attirer l’attention de toutes les personnes appropriées sur ce que nous devrions faire et ce qu’il reste à faire…

Je suis certain que le fait de se concentrer pour être organisé et conserver des notes est quelque chose qui m’aidera à être plus performant…

Angello L.
Pendant le cours, j’ai beaucoup appris…
Mon approche est plus calme, plus polie. En appliquant ces deux +, j’ai remarqué une bien meilleure compréhension entre mes collègues de travail et moi. Ceci rend la transmission des responsabilités plus facile pour moi.

Par le passé, j’avais tendance à prendre du travail de mes collègues pour accélérer la production. En faisant cela, je n’enseigne pas et ne supervise pas les autres… À long terme, en donnant du travail aux autres, il s’amélioreront et deviendront responsables de leur travail.

P.S. Merci, à ma compagnie et à Steve Woloz & Associés pour me rendre déjà un meilleur superviseur.

A. M. L.
I have found the course to date to be very interesting and informative. It has helped us to establish the following:
  • Implementation of weekly production meetings which allow us to discuss problems which may arise in upcoming production or possible improvements or changes which may help streamline and facilitate production. At the same time hopefully eventually help prevent problems before they arise or at least lessen the impact of said problems.
  • The course has been useful in establishing lines of communication between various departments and individuals hopefully leading to better understanding between those individuals and departments.
  • By working on job descriptions it better defines our tasks and responsibilities not only for ourselves but also for others, including replacements, to understand what our responsibilities are. This in turn may help us delegate responsibility or better prioritise our time in order to be more effective.
  • We have learned that communication can be an effective tool in working together to find solutions. We have many problems which need solutions and by working together and discussing the problems as a unit will lead to more effective solutions.
In conclusion: the above changes and the implementation of an employee handbook are improvements which have been long anticipated. However, the establishment and implementation of these changes is the easy part. The reinforcement and continuation of the changes will ultimately determine their success or failure. I am optimistic that this exercise will be a success if we all give it our best effort.